FAQs
Frequently asked questions
Quick answers to the questions our patients ask most often.
Appointments
4No. You can book directly with any of our specialists online or by phone.
Use our online booking page, call +254 796 133361 or email info@carehub.co.ke.
Yes, please give at least 12 hours notice so we can offer the slot to another patient.
Yes, home visits are available within Nairobi for eligible cases.
Treatment
4Comfortable, loose clothing that allows easy movement and access to the area being treated.
Initial assessments are 60 minutes; follow-up sessions are typically 30–45 minutes.
Some techniques cause short-term discomfort but should never feel unsafe. We adjust to your tolerance.
Most patients see significant change within 4–8 sessions, depending on the condition.
Insurance & Payments
4We work with major Kenyan insurers. Please contact us to confirm your provider.
Yes, we provide itemised receipts for insurance reimbursement.
M-Pesa, cash, card and bank transfer.
Yes, multi-session rehabilitation packages offer meaningful savings.
Recovery & Rehabilitation
4Attend sessions consistently, follow your home programme and prioritise sleep and nutrition.
Most conditions improve faster with guided movement rather than complete rest.
Yes, we coordinate with surgeons to deliver structured post-op rehabilitation.
Yes, our neuro team specialises in stroke and other neurological conditions.
Children & Speech
4Yes. We have paediatric physiotherapy and speech therapy services.
Absolutely. Parental involvement is encouraged for paediatric care.
If you have concerns, an assessment is worthwhile from around 18 months.
Yes, including post-stroke speech, voice and swallowing therapy.
Corporate & Nutrition
4Yes, including ergonomic assessments, workshops and screening clinics.
Yes, our virtual ergonomic assessments are ideal for home-based workers.
Yes, including options that fit local Kenyan cuisine and budgets.
Often yes, especially through weight management and anti-inflammatory choices.
Chiropractic & Counselling
4Yes, when delivered by qualified professionals after a thorough assessment.
Yes, combined with exercise and ergonomic advice.
Yes, strictly within professional ethical and legal limits.
Yes, including marriage, pre-marital and family therapy.
General
8Mwanzi Road, Westlands, Nairobi — opposite Landmark Suites, near Westgate Mall.
Mon–Fri 8am–6pm, Sat 8am–2pm. Closed on Sundays.
Yes, secure parking is available for our patients.
Yes, we partner with schools and sports clubs across Nairobi.
Of course. We are happy to review your case and recommend next steps.
All clinicians are registered with the relevant Kenyan professional councils.
Yes, please bring any recent imaging or reports to your first visit.
Wear comfortable clothing, bring any scans, and arrive 10 minutes early.